Roof Damage Storm Claim Pro Tips

Roof Replacement Claim

For example, recently a homeowner contacted us about a consistent roof leak on a roof that was just replaced two years earlier. The new roof was paid for by their insurance company because it was a roof damage storm claim. This family trusted their insurance company’s recommendation to use a local roofing company to do the roof replacement. They were assured that this company was good due to the fact they were a “preferred vendor” by their insurance company. Why wouldn’t you trust your insurance company? That seems like it would be a wise decision. 

On this particular roof, the preferred contractor didn’t install the roof according to the Ohio Revised Code. (It is important to note, when your roof isn’t installed correctly your manufacturer warranty is voided.) And because of that fact, the shingles were not fastened correctly and were prone to get lifted up during wind storms. This caused consistent leaks from their roof. And despite all of the leaks that damaged the interior of the home, the roof didn’t have any visible damage from the ground. Basically, the shingles would get lifted up slightly during the storm, allowing rainwater to enter the home, then settle back down after the storm making it look like the roof was in pristine condition. 

Get a Roof Inspection

The homeowner kept contacting the preferred contractor who installed the new roof and they refused to stand by their workmanship. They didn’t believe that rainwater entering into the home was caused by them, despite the fact that they installed the roof! This back and forth went on for multiple years. Frustrated, the homeowner gave up trying to get them to do the right thing. 

We were called to do a free “no contact” roof inspection to diagnose the problem for them. Because of our extensive experience diagnosing roof leaks, we figured it out pretty quickly. Ultimately, we had to replace their entire roof due to it being installed incorrectly. In contrast to the previous company, when we installed the new roof, we installed it correctly and in accordance with the Ohio Revised Code. Above all, the problem is now solved, no more rainwater leaking into the home during storms. 

Use a Certified Roofing Company

I believe this story is important for all homeowners to be aware of. Most insurance companies will do the right thing in most cases. However, don’t just take their word for it about a preferred contractor. Sometimes who they prefer won’t put your needs ahead of the insurance company’s needs. 

The best way to avoid a shoddy roofing company is to check their license and insurance credentials, their reviews, and most importantly check to make sure that your roofing company is a certified installer so your new roof warranty doesn’t get voided. By following these roof storm damage claim pro tips you will be more likely to have a positive experience. 

Absolute Assurance Restorations is one of the top rated local roofers in Mansfield, Ohio. And we are certified by GAF and Certainteed shingle companies. We provide all residential roofing services and roof repairs. We do shingles, metal roof repair, slate roofing, rubber and flat roofs. Contact us for a free estimate (419) 709-7223.